Store Information

Returns:
You may return any parts to us within 30 days from your date of order. No returns will be accepted after the 30 days have expired. Third party drop ship orders will be subject to that vendor’s return policy. All parts to be returned must be in their original condition. St. Charles Garage is not responsible for installation errors or damage due to improper installation or abuse. Parts damaged due to improper installation or abuse, are not returnable, and we are not responsible for any labor expenses, towing, rental car, or other expenses caused by the use of wrong or defective parts during installation. It is the installer’s responsibility to verify correctness of all parts prior to installation. 

Shipping charges are not refundable. All return orders will be charged a 20% Restocking Fee.

Non-Returnable Parts: Special-Order Parts, Installed Parts, Painted Parts, and Custom Made Parts cannot be returned for credit for any reason. Electrical parts are not returnable for credit if plugged in or unsealed for any reason. Installed parts and electrical parts are only covered against manufacturer defects and are subject to a warranty exchange only, at the manufacturer’s discretion.

When ordering parts and accessories for vehicles still under the manufacturer’s warranty, it is the vehicle owners responsibility to ensure that the warranty will not be adversely affected by the installation of these parts. If in doubt, please contact your local servicing dealership or the vehicle manufacturer before ordering. St. Charles Garage cannot accept return requests for parts due to vehicle warranty issues. 

Warranty Parts: Most parts are warranted by the manufacturer, usually for 90 days from the date of purchase, unless specified otherwise. Parts used for racing or competition carry a manufacturer’s defect warranty only. They are not warranted for breakage or wear under any circumstance. If you are returning electrical parts for warranty consideration please email customer service, as some manufacturers require the parts be sent directly back to the manufacturer. St. Charles Garage reserves the right to charge a restocking fee or refuse any parts that show evidence of being used or installed contrary to manufacturer’s instructions, subjected to improper handling, packaging, or shipping by the customer.

Damaged or Missing Parts: In the event your order is damaged or items are missing it must be reported within seven days to us. Claims must be reported by invoice number and part number. Damaged or missing items will be claimed through the applicable shipping company. The customer will be refunded for any damaged or missing parts upon receipt of claim payment from the shipping company. The claim process usually takes 2 – 3 weeks.

PayPal Refunds:
PayPal does not refund their transaction fees. If you receive a refund from PayPal it will be less their transaction fees.